General Policy for All Experiences

1. Cancellations by the Participant

•  More than 45 days before trip start: Full refund minus a 5% processing fee.

•  30–45 days before trip start: 50% refund.

•  Less than 30 days before trip start: No refund available.

•   No-shows: No refund.

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2. Rescheduling Requests

• More than 30 days before trip: Free rescheduling to another available trip date within 12 months.

• 15–30 days before trip: $100 rescheduling fee, subject to availability.

• Less than 15 days: Rescheduling not guaranteed; fees may apply up to 50% of the trip cost.

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3. Name Transfers / Replacements

• You may transfer your booking to another person at no additional cost up to 14 days before the trip.

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4. Cancellations by Diallo Destinations

•  If we must cancel due to unforeseen circumstances (natural disasters, political instability, etc.), you will receive a full refund or the option to reschedule for free.

•  We are not liable for any costs incurred from flights or accommodations not booked directly with us.

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5. Travel Insurance

• All participants are strongly encouraged to obtain travel insurance that covers trip cancellations, medical emergencies, and delays.